Shipping Policy

Last Updated: 16-10-2024

At Jeju Skincare, we strive to provide prompt and reliable delivery for all orders. Please review our shipping policy for information on processing times, delivery options, and shipping-related inquiries.

1. Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Times

We offer standard shipping with delivery times ranging from 4 to 8 business days. Please note that these times are estimates and can vary depending on your location, shipping carrier delays, or unforeseen circumstances beyond our control.

Estimated Shipping Times by Location:

• All Europe Orders 4-8 business days

3. Shipping Rates

Shipping rates are calculated based on your location and the weight of your order at checkout. Any additional taxes, duties, or fees for international shipments are the responsibility of the customer.

• Shipping: Always free of charge

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order through our shipping partner’s website.

If you do not receive a tracking email, please check your spam folder or contact our customer support team at contact@jejuskincare.com.

5. Shipping Delays

While we aim to deliver your order within the estimated timeframe, delays can occur due to factors outside of our control, including:

• Customs clearance for international orders
• Severe weather conditions
• Carrier delays

If your order is significantly delayed, please contact us at contact@jejuskincare.com and we will do our best to assist you.

6. International Shipping

We offer international shipping to select countries. Please note:

• The customer is responsible for any customs duties, taxes, or additional fees imposed by the destination country.
• Shipping times may vary due to customs processing in the destination country.

7. Incorrect Shipping Information

Please ensure that all shipping details are accurate when placing your order. Jeju Skincare is not responsible for delays or failed deliveries due to incorrect shipping information. If you realize that you’ve entered incorrect details, please contact us immediately at contact@jejuskincare.com so we can attempt to update your order before it ships.

8. Lost or Stolen Packages

Jeju Skincare is not responsible for lost or stolen packages confirmed to have been delivered to the address provided during checkout. If your package is marked as delivered but you have not received it, please contact the carrier directly for assistance.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team:

• Email: contact@jejuskincare.com
• Contact form: You can find our contact form in our 'Contact' page.

1. Information We Collect

We collect various types of information when you interact with our website, including:

A. Personal Information

When you make a purchase or create an account with us, we may collect the following personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (credit card information, PayPal, etc.)

B. Non-Personal Information

We also collect non-personal information that does not directly identify you. This includes:

• IP address
• Browser type
• Device type
• Pages visited and time spent on our site
• Referral source (how you arrived at our site)

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve website functionality, track user behavior, and provide personalized content.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and Fulfilling Orders: To process your transactions, fulfill your orders, and provide customer support.
• Communication: To send order confirmations, shipping notifications, and customer service communications.
• Marketing: To send you promotional offers, newsletters, and updates if you have opted to receive them. You may unsubscribe from these communications at any time by clicking the "unsubscribe" link in the emails.
• Website Improvement: To analyze website usage, track performance, and improve user experience.
• Legal Compliance: To comply with applicable legal obligations, prevent fraud, and enforce our terms and conditions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

• Service Providers: We may share your information with third-party companies that help us operate our business, such as payment processors, shipping companies, and email marketing services.
• Legal Compliance: We may disclose your information if required by law, such as to comply with a legal obligation, prevent fraud, or protect the rights of Jeju Skincare.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new owners.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Object to Processing: You can object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at contact@jejuskincare.com. We will respond to your request within the timeframe required by applicable law.

6. Security of Your Information

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to safeguard your data. While we strive to protect your information, please note that no system is 100% secure. We cannot guarantee the security of your data transmitted through the internet and recommend taking precautions to protect your personal information.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. International Data Transfers

If you are located outside of The Netherlands, please be aware that your personal information may be transferred to, processed, and stored in The Netherlands where our servers and databases are located. By using our website, you consent to the transfer of your data to The Netherlands.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, with the updated date indicated at the top. We encourage you to review this policy periodically for any updates.

Terms and Conditions

Last Updated: 16-10-2024

Welcome to Jeju Skincare! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website (www.jejuskincare.com), you agree to comply with these terms. Please read them carefully.

1. General Information

• Company Name: Jeju Skincare
• Website: www.jejuskincare.com
• Email Address: contact@jejuskincare.com

By using our website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our site.

2. Use of the Website

• You must be at least 18 years old or have parental/guardian consent to use this website.
• You are responsible for maintaining the confidentiality of your account information, including your password.
• Unauthorized use of the website may give rise to a claim for damages and/or criminal offense.

3. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate, but we do not guarantee that all information is error-free. In case of any discrepancies, we reserve the right to correct any errors or update information without prior notice.

Ingredients & Allergies

All our products are made with the highest-quality ingredients. However, it is your responsibility to review the ingredients list before purchasing or using the products. Jeju Skincare is not liable for any adverse reactions due to allergies or sensitivities.

4. Orders and Payments

• All prices are listed in local currency and may be subject to taxes and shipping fees, where applicable.
• We accept payments via all the payment providers mentioned on our product pages
• By placing an order, you are agreeing that the information provided (including billing and shipping details) is accurate and complete.
• We reserve the right to refuse or cancel any order at our discretion, including those that appear fraudulent or in violation of these Terms and Conditions.

5. Shipping and Delivery

• We ship both domestically and internationally. Shipping costs and delivery times will vary based on location and the chosen shipping method.
• Estimated delivery times are provided at checkout, but Jeju Skincare is not responsible for delays caused by external factors (e.g., customs, weather, postal strikes).
• Once your order has been shipped, we will provide tracking information via email.

International Shipping:

• The customer is responsible for any customs duties, taxes, or fees imposed by the destination country.
• Jeju Skincare is not liable for any delays caused by customs processing.

6. Returns and Refunds

We want you to love our products! However, if you are unsatisfied, please refer to our return and refund policy:

• Products must be returned within 30 days of delivery in their original, unused condition.
• To initiate a return, contact us at contact@jejuskincare.com with your order number and reason for the return.
• Refunds will be processed once the returned item is received and inspected.
• Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the product is defective or the wrong item was delivered.

Non-Returnable Items:

• Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless they are faulty.

7. Intellectual Property

All content on this website, including but not limited to logos, images, text, and design, is the property of Jeju Skincare and protected by copyright and trademark laws. You may not reproduce, distribute, or exploit this content for commercial purposes without our express written consent.

8. Limitation of Liability

Jeju Skincare will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the cost of the product purchased by the customer.

We make no warranties or representations about the accuracy or completeness of the content on our site or any third-party websites linked to it.

9. Privacy Policy

Your privacy is important to us. Please refer to our privacy policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of The Netherlands. Any disputes arising out of the use of this website shall be subject to the jurisdiction of the courts of The Netherlands.

11. Changes to Terms

Jeju Skincare reserves the right to modify or replace these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on the website. It is your responsibility to review these terms periodically for updates.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: contact@jejuskincare.com
• Contact Form
  our contact form can be found on the 'contact' page

At Jeju Skincare, we aim to process and ship your order as quickly as possible. Once your order is placed, it typically takes 1-2 business days for processing before being shipped.

Estimated Delivery Times:

• Insured Shipping: 4-6 business days after processing.

Please note that shipping times are estimates and may be affected by factors beyond our control, such as carrier delays, customs processing, or holidays. You will receive an email with tracking information once your order has shipped, so you can monitor its journey.

If you have any questions about your order's shipping status or experience delays, feel free to contact us at contact@jejuskincare.com.

We’re here to help!

At Jeju Skincare, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return process.

Return Eligibility:

• Products must be returned within 30 days of the delivery date.
• Items must be unused, unopened, and in their original packaging to be eligible for a refund.
• Due to hygiene and safety reasons, we cannot accept returns on products that have been opened or used, unless they arrived damaged or defective.
• If the product has the try 30-day guarantee the progress must be documented in order to be eligible for a refund.

How to Initiate a Return:

To start a return, please contact our customer service team at contact@jejuskincare.com with your order number and the reason for the return. We will provide you with further instructions on how to return the item.

Return Shipping:

• Customers are responsible for the return shipping costs unless the product was defective or we sent the wrong item.
• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without a tracking number.

Refunds:

• Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Please note that original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges:

If you received a damaged or defective product, please reach out to us at contact@jejuskincare.com, and we will gladly send you a replacement at no additional cost.

For further questions about our return policy, feel free to contact us. We're here to ensure your shopping experience with Jeju Skincare is a great one!

At Jeju Skincare, we appreciate your interest in our products! If you're looking for a specific product that we currently don't carry, here are a few options for how we can assist you:

1. Product Suggestions:
   We’re always looking to expand our range to meet our customers' needs. If there’s a particular skincare product you’d like to see in our store, we encourage you to let us know! You can reach out to our team at contact@jejuskincare.com with the product details, and we’ll take your suggestion into consideration for future product offerings.
2. Custom Orders or Special Requests:
   While we may not carry the exact product you’re seeking at the moment, feel free to contact us directly with your request. Sometimes, we can source specialty items or suggest alternative products within our lineup that might suit your needs. Our team would be happy to explore options for you.
3. Alternative Recommendations:
   If you're looking for a specific product or ingredient, we may have something similar in our collection. Our skincare experts can recommend alternative products that provide similar benefits. Let us know what you're looking for, and we can guide you toward a suitable option!
4. Stay Updated:
   We frequently update our product lines with new and exciting offerings. We recommend signing up for our newsletter or following us on social media to stay informed about the latest product launches and promotions. You might just find the product you’re looking for in our future releases!

If you have any specific questions or need further assistance, don’t hesitate to contact us. We’re here to help!

Yes, all of Jeju Skincare’s products are 100% cruelty-free! We are committed to ethical practices and ensuring that no animal testing is involved at any stage of our product development. We believe in delivering high-quality skincare solutions that are safe for you and kind to animals.

Additionally, we carefully select our suppliers and partners to ensure they share our cruelty-free values. You can shop with confidence knowing that our products are made with care and compassion for all living beings.

If you have any more questions about our cruelty-free commitment, feel free to reach out to us at contact@jejuskincare.com. We're happy to provide more details!

Choosing the right skincare product for your specific skin type can make a huge difference in achieving the best results. At Jeju Skincare, we understand that everyone’s skin is unique, and selecting the right product can feel overwhelming. That's why we've created a Skincare Quiz to help you find the perfect products tailored to your skin's needs.

1. Take Our Skincare Quiz

• The easiest way to choose the right products for your skin is to take our Skincare Quiz. In just a few quick steps, the quiz analyzes your skin type, concerns (such as acne, aging, dryness, or sensitivity), and your skincare goals to recommend the most suitable products.
• The quiz is designed to guide you through important questions, such as your skin type, problem areas, and lifestyle, so you can get personalized product recommendations based on your individual needs.

2. Understand Your Skin Type

If you'd prefer to do it yourself, here’s a breakdown of how you can choose products based on your skin type:

• Normal Skin: Balanced and generally not prone to breakouts or dryness.
• Dry Skin: Prone to flakiness, tightness, or a rough texture.
• Oily Skin: Tends to be shiny with larger pores, especially in the T-zone (forehead, nose, chin).
• Combination Skin: A mix of dry and oily areas, often oily in the T-zone and dry on the cheeks.
• Sensitive Skin: Easily irritated or prone to redness, itching, or reactions to certain ingredients.

3. Target Specific Skin Concerns

In addition to your skin type, you may have specific concerns like acne, dark spots, fine lines, or dullness. If so, choose products that address these issues:

• Acne-prone Skin: Products containing salicylic acid or tea tree oil can help treat and prevent breakouts.
• Aging Skin: Look for products with anti-aging ingredients like retinol, peptides, and antioxidants to reduce fine lines and wrinkles.
• Hyperpigmentation: Use brightening ingredients like vitamin C or niacinamide to help fade dark spots and even out skin tone.

4. Consult with Us

• If you have any questions or need further guidance, our customer service team is always here to help. Feel free to reach out to us at contact@jejuskincare.com, and we’ll assist you in choosing the best products for your unique skin needs.